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端到端处理客户投诉，整合上下文、起草回复并提出运营改进建议。
复制安装指令，让 AI 自动完成配置 · 推荐新手
请帮我安装 askskill 上的 "handle-complaint" 技能： 1. 下载 https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/small-business/skills/handle-complaint/SKILL.md 2. 保存为 ~/.claude/skills/handle-complaint/SKILL.md 3. 装好后重载技能，告诉我可以用了
请处理这封客户投诉邮件：客户因订单延迟和客服响应慢而不满。先总结问题，再起草一封专业且有同理心的回复，最后给出内部改进建议。
输出投诉要点摘要、一封可直接发送的回复邮件，以及减少类似问题的流程改进建议。
请根据工单 ID 48372 处理客户投诉，整理相关背景信息，生成回复草稿，并指出需要哪个团队跟进修复。
输出工单背景、客户诉求、建议回复内容，以及明确的责任团队与处理建议。
基于这次客户投诉，分析问题根因，除了生成回复外，还请提出 3 条可执行的运营改进措施，并按优先级排序。
输出根因分析、客户回复草稿，以及按优先级排列的改进措施清单。
Run the complaint resolution workflow by chaining two skills. Read the complaint, gather context, draft a response, and suggest a fix so it doesn't happen again.
Parse arguments:
EMAIL_OR_TICKET_ID (optional) — Gmail thread ID, HubSpot ticket ID, or "latest" to pull the most recent unresolved complaint. If omitted, ask the owner to paste the complaint text.Using the ticket-deflector skill workflow:
Using the ticket-deflector skill workflow for tone-matched response:
/customer-pulse-check runs or similar complaints in HubSpot).If Gmail and HubSpot are both unreachable, ask the owner to paste the complaint text — the skill works with manual input. If PayPal is missing, skip transaction lookup and note "PayPal not connected — order status unavailable, working from complaint text only."
Present the customer context summary, the drafted response, and any pattern-based operational suggestion. Ask: "Want to send this response, edit it, or handle it differently?"
围绕客户问题进行多来源调研与溯源，快速整理背景并支持准确回复。
基于模板起草常见法务回复，并自动识别需升级处理的法律场景。