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汇总多渠道客户反馈与争议，提炼主题洞察并给出本周优先改进建议
复制安装指令，让 AI 自动完成配置 · 推荐新手
请帮我安装 askskill 上的 "customer-pulse" 技能： 1. 下载 https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/small-business/skills/customer-pulse/SKILL.md 2. 保存为 ~/.claude/skills/customer-pulse/SKILL.md 3. 装好后重载技能，告诉我可以用了
请汇总以下来源的客户反馈：PayPal disputes、HubSpot 工单与反馈、最近两周客服邮件情绪，以及我粘贴的 Google/Yelp 评论。按主题归类，标注正负面情绪，附上原话证据，并给出“本周最该做的三件事”。
一份按主题整理的客户情绪报告，包含代表性原话、问题优先级和三项可执行改进建议。
我会提供导出的 Google 和 Yelp 差评，以及 HubSpot 投诉工单。请找出用户最常抱怨的 3-5 个问题，统计出现频率，摘录典型评论，并判断哪些问题最影响留存或转化。
一份差评成因分析，展示高频投诉主题、证据摘录及对业务影响的判断。
基于本周 PayPal disputes、HubSpot 工单、客服邮件情绪和外部评论，生成一份管理层周报：先总结客户总体感受，再列出主要主题、风险信号、值得放大的好评点，最后给出本周三项行动建议。
一份适合管理层阅读的周报，概括客户脉搏、风险与亮点，并明确下一步行动。
Ask: "How are customers feeling this month?"
Claude pulls disputes, tickets, email threads, and Intercom conversations for the last 30 days, groups them into 3–5 themes with verbatim evidence, and delivers a "do these 3 things this week" action list.
To include Google/Yelp reviews, paste them after triggering — or say "I have some reviews to add."
Set the date window. Default: last 30 days. If the user specifies a range, use it.
Pull PayPal disputes. Fetch disputes opened in the window. If the PayPal API returns a rate-limit error, skip and add PayPal: rate-limited — not included to the Sources section. Do not retry; do not error. See reference/gotchas.md for the rate-limit pattern.
Pull HubSpot tickets and feedback. Fetch open and recently closed tickets. If 0 tickets exist, record HubSpot tickets: 0 and continue — do not surface a warning.
Pull Gmail threads. Search for threads in the window containing: refund cancel unhappy issue problem disappointed frustrated broken late slow wrong missing. Extract subject lines and 1–2 sentence excerpts per thread.
Pull Intercom conversations. Call search_conversations to fetch open and recently closed conversations. Then call get_conversation for each conversation ID returned to access the full conversation_parts. Extract parts where author.type === 'user' — these are customer messages. Exclude parts where author.type is admin or bot.
Accept pasted reviews (optional). If the user pastes Google or Yelp review text, include it in the source pool tagged as [Review]. No connector required.
Extract themes. Group all evidence into 3–5 recurring themes. Each theme must include:
[PayPal], [HubSpot], [Gmail], [Intercom], or [Review]Verbatim quotes are non-negotiable — never paraphrase. See reference/gotchas.md for the verbatim anti-pattern.
Generate the "do these 3 things" list. Rank themes by signal count. Pick the top 3 and write one concrete, owner-actionable step per theme. Format as a numbered checklist.
Deliver the report. Structure the output with these sections in order:
For a complete worked example, see reference/examples/example-report.md.
This skill is read-only — it does not post, send, reply, or modify any records. No approval gate is required.
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